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BA20 - Business Process Improvement

Name: BA20 - Business Process Improvement
Price: 1195.00 USD
Availability: InStock
Rating: 4.6 (5878 reviews)

This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.

4.6 out of 5 rating
Last updated : 23/07/2026
English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

Duration:

16.00 hours

13.0 CPD hours

Overview:

This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.

Description:

This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.

Course Outline:

Introduction - A Business Process Improvement (BPI) Overview

Why are we here today
What is BPI
Benefits of BPI
Specific challenges/obstacles and successes
Process improvement examples:
Industry specific examples
Famous debacles to avoid and successes to emulate
Your role in helping to identify problems

Overview of the Joiner 7-Step Method

What is the Joiner 7-Step Method
Walkthrough of the Joiner 7-Step Method
Template: Introduce and review Process Improvement Template
Case Study Exercise: Read and discuss introduction to the Case Study

Step #1: Initiate the Project

Types of business problems typically encountered at insurance companies and banks
How to recognize a business-related problem
Identifying the gaps (delta between current and future states)
Ownership of the project and the business problem
Defining measurable success criteria
Case Study Exercise: Complete the Problem Statement section (Step #1) of the template

Step #2: Define Current Situation

What are symptoms of a problem
Looking for symptoms of the problem
Performing Stakeholder Analysis
Technique: View a RACI Matrix
Defining the impacts caused by the problem
Technique: Business Process Modeling (As-Is)
Understand how to draw an As-Is Business Process Model
Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template

Step #3: Identify Root Causes

What are root causes
Performing Root Cause Analysis
Technique: Fishbone Diagram using the cafeteria example
Case Study Exercise: Discuss a Fishbone Diagram
Technique: Pareto Chart (discuss and show example)
Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template

Step #4: Develop Solutions

Identifying options for problem resolution
Avoid jumping to conclusions
Technique: Brainstorming
Case Study Exercise: Conduct a Brainstorming Session
Recognizing pros and cons for each option
Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have)
Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model
Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template

Step #5: Define Measurable Results

Prototyping the solution
Technique: Business Process Modeling (To-Be)
Measuring results against the success criteria (Step #1)
Case Study Exercise: Review changes to an As-Is Business Process Model
Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template

Step #6: Standardize Process

Defining how the process will be documented
Plan and understand organizational readiness
Discuss how employees are empowered to identify and act upon their ideas
Identifying follow-up needs (i.e., training) for the staff that will be impacted
Technique: Communication Plan
Case Study Exercise: Complete the Standardize Process section (Step #6) of the template

Step #7: Determine Future Plans

Monitoring the process for Continuous Process Improvement (The Plan-Do-Check-Act Cycle)
Understand how to sustain the improvements made by the Joiner 7-Step Method
Technique: PDCA form
Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template

Going Forward with a Plan of Action

Identifying process problems in your organization
Individual Exercise: Name three (3) possible areas for improvement
Prioritize and define the next steps
Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

Available Delivery Options for BA20 - Business Process Improvement

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

How many CPD hours does BA20 - Business Process Improvement provide?

The 2 day BA20 - Business Process Improvement course gives you up to 13.0 CPD hours/structured learning hours.

Who is the correct audience for BA20 - Business Process Improvement?

It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators.

Do you provide training for BA20 - Business Process Improvement?

Yes, we provide corporate training, dedicated training and closed classes for BA20 - Business Process Improvement. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of BA20 - Business Process Improvement?

The BA20 - Business Process Improvement training takes place over 2 day(s), with each day lasting approximately 16.00 hours including breaks.

Why are Nexus Human the best provider for BA20 - Business Process Improvement?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for BA20 - Business Process Improvement?

Yes, the discount code PENPAL5 is currently available for BA20 - Business Process Improvement training. Only one discount code can be used per booking.

DURATION 16.00 Hours

28 Sep 26

09:00 – 17:00

Virtual

$1,195.00

07 Dec 26

09:00 – 17:00

Virtual

$1,195.00

28 Sep 26

09:00 – 17:00

Virtual

$1,195.00

07 Dec 26

09:00 – 17:00

Virtual

$1,195.00

Enquire Now

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable.

To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

BA20 - Business Process Improvement

Duration:

Overview:

Description:

Course Outline:

What You'll Learn:

Who Should Attend:

Additional Information:

Available Delivery Options for BA20 - Business Process Improvement

How many CPD hours does BA20 - Business Process Improvement provide?

Who is the correct audience for BA20 - Business Process Improvement?

Do you provide training for BA20 - Business Process Improvement?

What is the duration of BA20 - Business Process Improvement?

Why are Nexus Human the best provider for BA20 - Business Process Improvement?

Is there a discount code for BA20 - Business Process Improvement?

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Training Insurance Included!